Frequently Asked Questions

Find answers to common questions about Vaultzyra

Getting Started

How do I get started with Vaultzyra?
Simply download the Vaultzyra app from Google Play or the App Store, create a free account, and start playing games! You'll begin earning points immediately.
Is Vaultzyra really free?
Yes! Vaultzyra is 100% free to join and use. There are no subscription fees, no hidden charges, and no in-app purchases required to earn rewards.
What devices are supported?
Vaultzyra is available on both iOS (iPhone, iPad) and Android devices. We recommend using devices with iOS 13+ or Android 8.0+ for the best experience.

Earning Points

How do I earn points?
Earn points by:
  • Playing featured games within the app
  • Completing game levels and challenges
  • Reaching specific milestones
  • Daily login bonuses
  • Referring friends
How much can I earn with Vaultzyra?
Earnings vary based on your gameplay. On average, users can earn $10 for 30 minutes of playtime or $20 for 1 hour. The more you play and the more challenges you complete, the more you earn!
How are points calculated?
Points are awarded based on factors like game completion time, difficulty level, and specific achievements. Each game displays point values before you start playing.
Is there a limit to how much I can earn?
There's no earning cap! You can play as much as you want and earn unlimited rewards. However, we do monitor for fraudulent activity.

Redeeming Rewards

What rewards can I redeem?
You can redeem your points for:
  • Google Play gift cards
  • Apple App Store gift cards
  • Steam gift cards
  • PayPal cash
Is there a minimum redemption amount?
Yes, the minimum redemption is typically $5 worth of points. This helps us process rewards efficiently and reduce fraud.
How long does it take to receive my reward?
Most redemptions are processed within 1-7 business days. You'll receive your gift card code via email or in-app notification.
Can I redeem for cash instead of gift cards?
Yes! You can cash out via PayPal. Simply select PayPal as your redemption method when you have enough points.

Account & Security

Is my personal information safe?
Absolutely. We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.
Can I have multiple accounts?
No. Each person is allowed only one account. Creating multiple accounts is considered fraud and will result in permanent suspension.
What if I forget my password?
Use the "Forgot Password" link on the login screen. We'll send a reset link to your registered email address.
Can I delete my account?
Yes. Contact our support team at support@vaultzyra.com to request account deletion. Note that unused points will be forfeited.

Troubleshooting

Why aren't my points showing up?
Points may take a few minutes to appear after completing a game or challenge. If they don't appear within 24 hours, contact support with details.
The app isn't working properly. What should I do?
Try these steps:
  • Close and restart the app
  • Check your internet connection
  • Update to the latest app version
  • Clear app cache (Settings → Apps → Vaultzyra → Clear Cache)
  • If issues persist, contact support
I didn't receive my reward. What now?
First, check your email (including spam folder). If you still haven't received it after 7 business days, contact support@vaultzyra.com with your redemption details.

Still Have Questions?

Can't find what you're looking for? Our support team is here to help!
  • Email: support@vaultzyra.com
  • Phone: +1 (323) 555-0199
  • Response Time: Usually within 24 hours
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